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Frequently Asked Questions

Answer to:

  • Common Passport Enquiries
  • Common Cash-Shop Enquiries
  • Common In-Game Enquiries
  • Common Gameguard Enquiries
  • Common A-Cash Enquiries
  • Common Technical Enquiries

Customer Service

Services:

  • Secret Answer Reset
  • Security Pin Reset
  • Administrative Payment Identity Verification
  • Misused of National Identity
  • Passport Details Amendment
  • Prize Collection

Questions or Assistance required for A-Cash:

  • Unable to charge Prepaid Card
  • Cashshop Problem
  • Any Other Issue Related to A-Cash

Asiasoft Passport

Question or Assistance Required for Asiasoft Passport Account:

  • Passport Been Hacked
  • Missused of National Identity
  • Banned/Suspended Passport Issue
  • Any Other Issue Related to Asiasoft Passport

Yulgang

Question or Assistance Required for Yulgang Account:

  • Forget User ID / Password
  • Report Bugs
  • Unable to Play Yulgang
  • Unable to Patch Yulgang
  • Any Other Issue Related to Yulgang

Asiasoft Forums

Question or Assistance Required for Forum:

  • Unable to Activate Forum
  • Unable to Post Message
  • Any Other Issue Related to Yulgang

General Feedback

Question or Suggestion:

  • In-Game Feedback or Suggestion
  • Website Feedback or Suggestion
  • Event Feedback or Suggestion
  • Any Other Feedback or Suggestion