Frequently Asked Questions

Answer to:

• Common Passport Enquiries
• Common Cash-Shop Enquiries
• Common In-Game Enquiries
• Common Gameguard Enquiries
• Common A-Cash Enquiries
• Common Technical Enquiries

Customer Service

Services:

• Secret Answer Reset
• Security Pin Reset
• Administrative Payment Identity Verification
• Misused of National Identity
• Passport Details Amendment
• Prize Collection

Questions or Assistance required for A-Cash:

• Unable to charge Prepaid Card
• Cashshop Problem
• Any Other Issue Related to A-Cash

Asiasoft Passport

Question or Assistance Required for Asiasoft Passport Account:

• Passport Been Hacked
• Missused of National Identity
• Banned/Suspended Passport Issue
• Any Other Issue Related to Asiasoft Passport

Yulgang

Question or Assistance Required for Yulgang Account:

• Forget User ID / Password
• Report Bugs
• Unable to Play Yulgang
• Unable to Patch Yulgang
• Any Other Issue Related to Yulgang

Asiasoft Forums

Question or Assistance Required for Forum:

• Unable to Activate Forum
• Unable to Post Message
• Any Other Issue Related to Yulgang

General Feedback

Question or Suggestion:

• In-Game Feedback or Suggestion
• Website Feedback or Suggestion
• Event Feedback or Suggestion
• Any Other Feedback or Suggestion